Reference

Our Legal Terms, Your Account Rights

matahari slot operates under a clear legal framework so your account, your deposit history, and your personal data are handled with full transparency.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredData handled under retention policyAccount rights documentedContact path always open
matahari slot Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, or need to request a data correction, our support team is reachable 24 hours a…

Live Chat Available around the clock directly from your account dashboard.
Email Support Send formal legal requests — data deletion, account closure confirmation, or dispute notices —…
In-Account Form Submit a structured legal enquiry directly through your account settings under the 'Account &…
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

matahari slot applies layered security practices across every account, from the moment you verify your phone number to every QRIS or GoPay transaction you complete.

Data Retention Window

We hold your account data for a maximum of five years after your last active session. After that window, personal identifiers are anonymised unless a legal obligation requires us to keep them longer.

Cookie Policy

We use session cookies to keep your lobby state and wallet preferences intact between pages. Analytics cookies are optional — you can turn them off inside your browser settings without affecting your account access.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction references are stored in encrypted form. We do not store your full wallet credentials — only the transaction ID needed to confirm or reverse a payment.

Account Access Logs

Every login to your matahari slot account is timestamped and stored for 90 days. You can request a copy of your access log at any time through the in-account form — we process these within one business day.

Data Correction Requests

If your name, phone number or email on file is incorrect, submit a correction request via email support. We verify your identity against the original registration document and update the record within 48 hours.

Third-Party Sharing Rules

We share your data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete your transaction. We do not sell personal data to advertisers or marketing aggregators.

Legal Terms — Answers to What You Asked

These are the questions we hear most often from account holders about their rights, our policies, and how the legal framework applies to everyday account actions on matahari slot.

For accounts registered with an Indonesian phone number or a local payment method such as DANA or OVO, Indonesian law applies to account conduct. Access to specific features depends on local law and is noted inside your dashboard where relevant.

Submit a data access request through the in-account form under 'Account & Legal', or send an email to our legal inbox. We verify your identity and return a structured data summary within five business days of confirmation.

Yes. Send a formal deletion request via email support. We close the account, anonymise personal identifiers, and confirm completion by email. Note that transaction records may be retained where local law requires it.

We send a notification email at least seven days before any material change takes effect. The updated terms are also posted on this page with the effective date clearly marked at the top of the document.

Transaction references for QRIS and GoPay are stored in encrypted form. We retain only the transaction ID required to confirm or reverse a payment — your full wallet credentials are never stored on our servers.

We retain your account data for five years after your last active session. After that, personal identifiers are anonymised automatically. You can request earlier deletion via email; legal retention obligations may apply to some transaction records.

Follow the dispute procedure in Section 9 of our full terms document. Start by submitting the dispute through live chat so a reference number is created, then escalate by email if the initial response does not resolve the matter within 72 hours.